Delivery & Returns

Delivery Information

  • Orders placed before 2 pm are dispatched the same day Monday to Friday. Orders placed after 2 pm will be dispatched the next working day.
  • If you have your order sent by our express delivery service someone at the delivery address will be required to sign for it.
  • Express Deliveries on orders placed Monday to Thursday before 1 pm are usually delivered the next working day. Orders place on Friday before 1 pm will usually be delivered on Monday. Please allow delays due to Bank Holidays.
  • International deliveries are sent by Airmail and take 3-5 days.
  • Delivery lead times shown are approximate and are not guaranteed.

Returns

StaywellTravel Ltd is happy to issue a full refund for any item returned within 14 days by following these simple steps.

  • Return your purchased item to us within 14 days by post (see details below) with your despatch note or invoice as proof of purchase for a refund                        
  • Merchandise must be unused and in its original condition including packaging and labelling
  • Delivery and return costs are not refundable.
  • If you paid by credit or debit card any refund must go to the original card used to complete the purchase.
  • If you paid by gift card the refund will go on to another gift card.
  • Gift receipts can be used to return an item for an exchange or gift card but not cash refund.

     This does not affect your statutory rights.         

 

Return Address:

StaywellTravel Ltd, Barclay, 65 Hillhead Street, Glasgow G12 8QF