Terms and Conditions
Terms & Conditions
Cancellation, Returns and Refunds. StaywellTravel Ltd is committed to supplying you the best quality products at great prices. However, we also know that occasionally you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made using the same method of payment as your purchase, less any delivery/collection charges. This policy does not affect your statutory or distance selling rights.
On receipt of the goods and after inspection by our Quality Assurance Department and confirmation of their saleable and unused condition, a refund will be processed, less any delivery/collection charges. Please ensure that any sharp objects are suitably wrapped to ensure safe handling and that items are packed to protect them in transit. Our 14-day money-back guarantee does not affect your statutory rights..
• A cancellation number is provided and must be obtained and retained by you for reference to confirm the cancellation notification acceptance including date and time of cancellation instruction.
• On cancellation you must return the goods to us at your cost in saleable condition. On receipt of their goods and after inspection by our Quality Assurance Department and confirmation of their saleable and unused condition, a refund will be processed, less any delivery/collection charges.
• If a component delivered by us is faulty, please contact us within 48 hours, so that we can resolve the issue and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will arrange for collection of the goods. It is your responsibility to ensure the goods are available for collection, and are returned within 14 days. Please contact our Customer Services Department if there is a fault with one of our products.
Our full Terms & Conditions are noted below.
Terms and Conditions.
These Terms and Conditions govern the supply of goods sold by Staywell Travel Ltd ("we","us" and "our") to the customer ("you") and constitute the entire and only agreement between us in relation thereto. All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
By placing an order through the website you confirm that: • You are older than 18 years of age, legally capable and authorised to enter into a contract • You accept all the terms of trading set out in this document.
Price & Payment.
The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for VAT and delivery as set out in the order form. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security. StaywellTravel Ltd utilises ‘Paypal" services for online secure transactions, at no time will any customer payment data be stored outwith this secure Paypal site. Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price. We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.
Delivery & Title.
We will deliver the goods in accordance with your order usually within the stated delivery time but normally not later than 30 days. In the unlikely event that we do not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to the delivery options set out in our website to ensure that we can deliver to your address on request. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.
You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
Cancellation & Returns.
You may cancel your order by giving us notice of cancellation within 14 days of the date of delivery to you or collection from a trade counter. Such notice may be given by phone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
Faulty Goods – in the unlikely event that the goods are in any way faulty, you must contact us within 48 hours, so we can resolve the issue, and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will issue a returns note, and arrange for collection, it is your responsibility to ensure the goods are available for collection, and are returned within 14 days. It is your responsibility to advise us in writing or email if you require replacement goods, or a refund. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after inspection of the returned goods.
If for any reason you wish to return goods that are not faulty, you may do this at any time up to 14 days after receipt of the goods. Goods must be returned undamaged and in re-saleable condition in their original packaging. Any such returned goods are returned at your own cost and risk. A refund for returned un-damaged goods, less original delivery costs, will be made within 14 days after inspection of the goods.
If you require alternative goods, it is your responsibility to advise us on your requirements. This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case..
PLEASE READ THIS CLAUSE If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with Scottish law.
We welcome your valuable comments in striving to achieve 100% customer satisfaction, we also would be grateful if you have constructive comments to improve our product offering and service.
Our Terms & Conditions of Sale do not affect your statutory rights.